The Job Workload Management feature allows you to do the following:
- Manage repair and custom job workloads.
- Set job lead times.
- Set and enforce daily limits to prevent overbooking too many jobs due for a particular day.
Job lead times are used to automatically suggest the ETA during the job intake at POS. If you have set daily limits, then the software will dynamically change the suggested ETA based on not exceeding these limits.
For example, Bob’s Jewelry Store has set the Repair Lead Time to 3 days and put a Daily Limit of 5 jobs on Friday’s. On Tuesday, an associate takes in a repair. The Edge will look at the lead time and daily limits:
- If there are less than 5 jobs already promised due on Friday (Tuesday + 3 days), it will suggest Friday as the ETA.
- If there are 5 or more jobs already promised due, it will automatically push the ETA out to the next available day that has not exceeded its daily limit.