Last Updated: 07/24/2026

1.  Who We Are

Abbott Jewelry Systems, LLC, doing business as The Edge ("Abbott jewelry Systems," "The Edge," "we," "us," or "our"), provides EdgeUser.com, theedgeforjewelers.com (the “Websites”) and related online services, resources, account features, support resources, discussion features, software downloads, training materials, marketplace features, and other online services for authorized users and customers.

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect information through the Websites and any related pages, forms, account areas, discussion areas, Q&A features, download areas, marketplace features, payment flows, support resources, embedded videos, and other features that link to this Policy (collectively, the "Services").

Please read through this Policy carefully. By using our Services, you understand and agree to the terms as outlined in this Policy. Our Policy is also subject to our Terms of Use, which is incorporated herein by reference.  

This Policy does not apply to information collected offline or through other means, including on any third-party websites or services that may link to or be accessible from our Services (for further information, see below, “Third-Party Websites”).

Additionally, this Policy does not replace any separate written agreement, service agreement, data processing agreement, or customer contract that may apply to your use of the Services. If a separate agreement applies, that agreement may control in the event of a conflict.

2.  Information We Collect

To ensure that we provide you with the best possible experience, we will store, use, and disclose personal information about you in accordance with this Policy. Personal information is information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user, household or device (“Personal Information”). The Personal Information that we may receive and collect depends on what you do when you visit our Services.

Account and Registration Information. We may collect information you provide when you create or use an account, log in, contact us, request support, register for events or training, use marketplace features, use discussion features, or otherwise interact with the Services. This may include name, business name, email address, phone number, mailing or shipping address, username, password or authentication credentials, role, permissions, and related account details.

Store and User Verification Information. We may collect and maintain storeId values, store account identifiers, customer or company identifiers, user roles, permissions, authorization status, login history, and other information used to verify who you are, associate your account with the correct store or company, restrict access to authorized users, process orders, and provide support.

Information of Other Individuals. You may have the opportunity to provide information of other individuals. When providing such information, you are solely responsible for obtaining the necessary consents and authorizations from any individuals in accordance with applicable data privacy laws and regulations, and we shall not be responsible or held liable for your failure to obtain the necessary consents.

Discussions, Forum, Q&A, and User-generated Content. If you use discussions, Q&A, comments, replies, support forums, community areas, or similar logged-in features, we may collect and store the content you submit, such as questions, answers, posts, comments, replies, ratings, reactions, attachments, screenshots, files, links, profile details, timestamps, and related metadata. Depending on the feature and account permissions, this content may be visible to other logged-in users, users associated with your store or company account, administrators, moderators, support personnel, or other authorized users. Do not submit payment card numbers, passwords, sensitive Personal Information, or confidential third-party information in discussion posts or support text fields unless we specifically request it through a secure channel.

Software, support-file, and resource download information. If you download software, updates, patches, documentation, support files, training files, or other resources, we may collect and store information about the download request and activity, including file names, software versions, download dates and times, IP address, browser and device information, account or storeId association, entitlement or license checks, access logs, error logs, and related security or audit records.

Order, Marketplace, and Fulfillment Information. If you use marketplace or ordering features, we may collect and store order-related information such as products or services ordered, quantities, pricing, order numbers, invoice information, billing and shipping contact details, shipping addresses, delivery instructions, order notes, fulfillment status, return or refund details, tax or accounting information, and related communications.

Payment Information. We use Authorize.net or another payment service provider to process payments. We do not intend to store full credit card numbers or card security codes (CVV/CVC) on Website servers. Depending on the payment flow, payment information may be submitted directly to Authorize.net or processed through tokenized or hosted payment features. We may receive and store limited payment confirmation information, such as transaction IDs, authorization status, card brand, last four digits, expiration month/year where permitted, invoice or receipt details, settlement status, refunds, chargeback information, and other records needed for accounting, reconciliation, fraud prevention, support, and compliance. To learn more about Authorize.net’s information collection practices, please review their Privacy Notice located at: https://usa.visa.com/legal/global-privacy-notice.html.

Support and Communications Information. If you contact us for support, we may collect the contents of your request, attachments or screenshots you provide, contact details, call or voicemail information, chat or email communications, support history, product details, device or browser information, storeId/account association, and other information needed to troubleshoot issues and respond to your request.

Video Viewing and Interaction Information. The Services may link to or display videos, training materials, screen recordings, tutorials, or similar media provided by us through third-party services such as YouTube or TechSmith Screencast. When you view or interact with these videos, the video provider may receive information such as your IP address, browser or device information, referring page, video viewed, playback interactions, cookies, and other information subject to that provider's privacy practices. If you are logged into that provider, the provider may associate the activity with your account with that provider.

Usage, Device, and Log Information. When you use the Services, we may automatically collect information such as IP address, browser type, device type, operating system, referring and exit pages, pages viewed, features used, files downloaded, search terms, date and time of access, approximate location, authentication logs, security logs, error logs, and other diagnostic, audit, and usage information.

Cookies and Similar Technologies. We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the Services, remember preferences, authenticate users, secure accounts, maintain sessions, support marketplace and download workflows, measure website traffic, understand usage, provide embedded media, and improve the Services. For more information on cookies and similar technologies and their automatic information collection, please review the “Cookies, Tracking Technologies, Analytics, and Embedded Media We Use” section below.

Aggregated and De-Identified Data. We may also collect, use and disclose aggregated and de-identified data such as statistical or demographic data for any purpose. Aggregated and de-Identified data could be derived from your Personal Information but is not considered Personal Information under applicable law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated or de-identified data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Policy.

We may obtain the Personal Information listed above from the following categories of sources:

• Directly from you. For example, when you:
  • register yourself with the Services;
  • send messages through the Services;
  • download software through the Services;
  • place an online order;
  • subscribe to one of our e-newsletters;
  • review or comment on one of our products;
  • sign-up for our training courses; or
  • otherwise communicate with us, such as contacting us for more information.
• Indirectly from you. For example, through information we collect from you in the course of providing our Services to you.
• Directly and indirectly from activity on our Services. For example, from Services usage details that are collected automatically. For more information on automatic information collection, please review the “Cookies, Tracking Technologies, Analytics, and Embedded Media We Use” section below.
• Third Party Sources. We may collect information about you from third party sources, such as our business partners.

3.  How We Use Information

The information we gather is collected to provide you information and the Services you request, in addition to various other purposes, including, but not limited to:

• operating, maintaining, securing, and improving the Services;
• creating and managing user accounts;
• authenticating users;
• verifying store associations and permissions;
• providing marketplace, order, payment, shipping, download, support, training, discussion, customer service and Q&A features;
• processing transactions;
• fulfilling orders;
• providing software, updates, and support files;
• responding to support requests;
• moderating discussions and enforcing Services rules;
• troubleshooting technical issues;
• preventing fraud, abuse, unauthorized access, or misuse;
• de-identifying information we collect about you and use it for any purpose in accordance with applicable law;
• complying with legal, accounting, tax, audit, and compliance obligations;
• communicating with users about accounts, Services, orders, downloads, support, training, and updates; and
• any other purpose identified at the point of data collection, in an applicable privacy notice, in a click-through agreement or in any other agreement between you and us.

We may use discussion posts, Q&A content, support communications, screenshots, error reports, and download activity to diagnose issues, improve documentation and training, provide customer support, and maintain the reliability and security of The Edge products and Services.

The length of time we intend to retain Personal Information, including sensitive Personal Information, if any, is for as long as reasonably necessary to carry out our intended business purpose for such information and provide you the Services you request. 

4.  Cookies, Tracking Technologies, Analytics, and Embedded Media We Use

In addition to the information that you provide to us, we may also collect information about you during your visit to our Services. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system, such as your internet address (IP Address), device identifier, browser type and language, operating system, date and time stamp, session ID, internet service provider, data regarding network-connected hardware, the pages you have viewed, and the actions you have taken while using the Services.

We may use this automatically collected information to: (i) conduct analyses about our Services; (ii) associate the different devices you use; (iii) remember your browser or device; (iv) remember your preferences and interactions; (v) deliver relevant advertisements or other content; (vi) market our Services to you; (vii) collect information about our Services; and (viii) log activity on our Services. We may use these technologies for providing our Services, security, authentication, analytics, product or service improvement, advertising, fraud detection, and for other similar purposes.

Some of the tools we use to automatically collect information about you may include:

1. Cookies. A “cookie” is a small data file transmitted from a website to your device’s hard drive. Cookies are usually defined in one of two ways, and we may use either (or both) of them: (1) session cookies, which do not stay on your device after you close your browser, and (2) persistent cookies, which remain on your device until you delete them or they expire.

 

2. Analytics Services. Our Services may use Adobe, Bing, Facebook Connect, Google Analytics, Google Audiences, Meta, LinkedIn, Pinterest, Snapchat, Twitter, and others for audience measurement and analytics purposes. These analytics services may use cookies or similar technologies to collect information to help us analyze users and how they use our Services. The information collected by these technologies is used to help us understand how visitors interact with our Websites, measure Services traffic, evaluate content performance, diagnose technical issues, and improve the Services. These services may collect information such as pages visited, time spent on pages, browser type, device type, general location derived from IP address, referring URLs, interactions with Services features, and similar usage information through cookies and similar technologies. Information generated by these services may be transmitted to and stored by these providers and they may use this information for purposes such as evaluating your use of our Services, compiling statistics reports on the Services’ activity, and providing other assistance relating to Services activity and other internet usage.
   1. Google Analytics. Google's use of information collected through Google Analytics is described in Google's privacy and analytics documentation, including Google's explanation of how Google uses information from sites or apps that use its services. You may review Google’s data privacy practices for Google Analytics and data privacy practices for Google Tag Manager. To opt out of being tracked by Google Analytics, you may download and install the Google Analytics Opt-out Browser Add-on.

 

3. Embedded Links. Links provided in our emails and, in some cases, on third-party websites may include tracking technology embedded in the link. The tracking is accomplished through a redirection system.  The redirection system allows us to understand how the link is being used by email recipients. Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the Personal Information that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.

 

4. Embedded Media. 
   1. YouTube videos. The Services may display or link to YouTube videos created by us or made available for training, support, education, marketing, or product-information purposes. When you view or interact with an embedded YouTube video, YouTube/Google may collect information through cookies or similar technologies and may process that information under Google's privacy practices. Where practical, we may configure embedded YouTube videos using privacy-enhanced settings or similar options, but embedded video providers may still receive information when you interact with their services.
   2. TechSmith Screencast videos. The Services may display or link to TechSmith Screencast videos, screen recordings, tutorials, and related training or support content. When you view or interact with TechSmith Screencast content, TechSmith may collect or process information related to viewing, playback, comments, reactions, downloads, account status, device/browser details, and related activity under TechSmith's privacy practices.

 

5. Web Beacons.  A Web Beacon is an electronic image. Web Beacons can track certain things from your computer and can report activity back to a web server allowing us to understand some of your behavior.  If you choose to receive emails from us, we may use Web Beacons to track your reaction to our emails.  We may also use them to track if you click on the links and at what time and date you do so. Some of the third-party marketers we engage with may use Web Beacons to track your interaction with online advertising banners on our Services. This information is only collected in aggregate form and will not be linked to your Personal Information. Please note that any image file on a webpage can act as a Web Beacon.

 

6. Additional Tracking Technologies. If we add or use other analytics, advertising, session replay, chat, pixel, CRM, support, video, or tracking technologies, we will update this Policy or our cookie disclosures as appropriate to identify and describe those technologies.

5.  Your Choices For Cookies and Other Tracking Technologies

Of course, if you do not wish to have cookies on your devices, you may turn them off at any time by modifying your internet browser’s or device’s settings. Please refer to the help section of your browser or mobile device for additional information. Your browser or mobile device may also offer add-ons, plugins, or extensions to manage cookies, local storage objects, scripts, or similar technologies mentioned in this Policy. Apple and Android mobile devices each generate an advertising identifier that can be accessed by apps and used by advertisers in much the same way that cookies are used on websites. Each operating system provides options to limit tracking and/or reset the advertising ID. However, by disabling cookies on your browser or device, you may be prohibited from full use of the Services’ features or lose access to some functionality.

 

You can also manage cookies deployed on our Services, where available, through the cookie preference tools we make available, including by clicking on the “manage cookie preferences[JJ2] ” link on our Website(s).

6.  Marketplace and Payment Processing

Payments made through the Services are processed by Authorize.net or another payment service provider. When you submit a payment, payment information and related transaction details may be collected or processed by the payment service provider according to its own terms and privacy practices.

We do not intend to store full credit card numbers or CVV/CVC codes on our Website servers. We may receive and store limited payment confirmation information, transaction IDs, authorization details, card brand, last four digits, order totals, invoice or receipt details, settlement status, refunds, and related business records needed to process orders, support customers, reconcile payments, prevent fraud, maintain accounting records, and comply with legal obligations.

You should not submit payment card numbers, card security codes, passwords, or other sensitive information through support forms, discussion posts, Q&A areas, search fields, order notes, email messages, or other free-text fields unless we specifically request that information through a secure method.

You may opt out of receiving interest-based advertisements from other companies that perform interest-based advertising services who are members of the Digital Advertising Alliance (DAA) by visiting the DAA website or YourAdChoices. Please note that when using the ad industry opt-out tools described above, you may need to execute opt-outs for each browser or device that you use. Opting out of interest-based advertising does not mean you will no longer see advertising online, but it does mean that the companies from which you opt out will no longer show ads that have been tailored to your interests. If you use industry opt-out tools, your opt out will only apply to companies who are participating in those industry organization tools.

7.  Discussions, Q&A, and Community Content

The Services may include logged-in discussion forums, Q&A areas, comments, replies, knowledge-base discussions, support conversations, or similar community features. Content you submit to these areas may be associated with your account, storeId, company/store account, user role, timestamp, and other metadata.

Depending on the feature and permissions, discussion and Q&A content may be visible to other logged-in users, users associated with your store or company account, administrators, moderators, support personnel, or other authorized users. We may review, moderate, remove, restrict, or retain discussion content to operate the Services, provide support, enforce our terms or policies, protect users and systems, or comply with legal obligations.

Do not post payment card numbers, passwords, social security numbers, sensitive customer data, confidential employee information, protected health information, or other sensitive Personal Information in discussion posts, Q&A entries, comments, or attachments unless we specifically provide a secure method and request that information.

8.  Software and Support Downloads

The Services may allow authorized users to download software, updates, patches, documentation, training materials, support files, screen recordings, diagnostic resources, or other files. We may use account, storeId, role, permission, license, entitlement, and security information to determine whether a user is authorized to access or download particular files.

We may maintain download records, access logs, file names, versions, timestamps, IP addresses, device or browser information, store/account associations, and related audit information for security, support, licensing, troubleshooting, fraud prevention, and compliance purposes.

9.  How We Disclose Information

We do not sell Personal Information to any third party. We may disclose your Personal Information to a third party for a business purpose, including the following categories of third parties:

1. Third-Party Service Providers. We may disclose information to service providers and vendors that help us operate the Services and provide support, such as hosting providers, analytics providers, payment processors, shipping and fulfillment providers, customer support tools, email providers, security vendors, software distribution or download providers, video hosting providers, and other technology vendors.

We may disclose order and shipping information to carriers, fulfillment partners, suppliers, vendors, or other parties involved in processing, fulfilling, shipping, returning, supporting, or reconciling marketplace orders. We may disclose payment-related information to payment processors, banks, card networks, fraud-prevention providers, and related parties as needed to authorize, settle, refund, dispute, reconcile, or support transactions.

We may disclose discussion, Q&A, support, download, and account information to administrators, moderators, support personnel, service providers, or other authorized users when needed to operate the Services, provide support, troubleshoot issues, enforce terms or policies, or maintain security. Depending on permissions, some content you submit may be visible to other users of the Services or users associated with your store or company account.

2. Our Affiliates. We may also disclose information to affiliates, subsidiaries, business partners, or integration partners when needed to provide requested services or resources.

 

3. Your Employer. We may disclose your information with your applicable employer or business, such as, but not limited to, when managing all active accounts under your employer’s or business’ enterprise account or subscription with us. We are not responsible or liable for any uses of your information or your content by your employer or business.

 

Except as described in this Policy, we will not disclose your information with third parties without your notice and consent, unless it is under one of the following circumstances: 

• Legal Reasons.
  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, subpoena, or court order;
  • To respond to duly authorized information requests from law enforcement or other governmental authorities;
  • To enforce our agreements or policies;
  • To investigate and prevent security threats, fraud, or other malicious activity; or
  • To respond to an emergency that we believe in good faith requires us to disclose such information to assist in preventing the death or serious bodily injury of any person or Company employee.
• Sale of Business or Merger. There are circumstances where we may decide to buy, sell, or reorganize our business. Under these circumstances, it may be necessary to disclose or receive Personal Information with prospective or actual purchasers, acquisition targets, partners or affiliates. In such circumstances, we will ensure your information is used in accordance with this Policy.
• In Aggregate or De-Identified Form. We may aggregate or otherwise anonymize the data we collect for our purposes of analytics, research, marketing and other business interests. Such use shall not include Personal Information or information that can identify you as an individual or reasonably be used to identify you.

10.  Third-Party Websites 

This Policy does not apply to websites or other domains that are maintained or operated by third parties or our affiliates. The Services may include links to third-party websites, products, payment pages, shipping tools, partner resources, YouTube videos, TechSmith Screencast videos, or other embedded content. Those third parties have their own privacy practices, and we are not responsible for their privacy policies or practices. Because this Policy is not enforced on these third-party websites, we encourage you to read any posted privacy policy of the third-party website before using the service or website and providing any information.

11.  Security

We use administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards may include access controls, authentication, role-based permissions, monitoring, logging, vendor review, secure payment processing, and reasonable technical and organizational measures.

No website, system, or transmission method is completely secure. You are responsible for maintaining the confidentiality of your login credentials and for using secure methods when communicating sensitive information. Do not share passwords or post sensitive information in discussion areas, Q&A content, support posts, or other free-text fields. Please notify us immediately of any actual or suspected unauthorized use of the Services or your login credentials.

12.  Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain marketplace, order, shipping, payment, support, accounting, tax, download, discussion, Q&A, software entitlement, security, audit, and business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and systems.

Discussion posts, Q&A entries, support history, download records, and marketplace records may be retained after an account is closed where retention is reasonably necessary for support, product history, security, legal, audit, compliance, or business purposes, subject to applicable law and any separate agreements that apply.

13.  Your Communication Preferences

We want to provide you with relevant information that you have requested. When possible, we will always provide options as to what information we collect and how you can manage any preferences that pertains to such information.

You may update certain account information by logging into your account where account-management features are available. You may unsubscribe from marketing emails by using the “unsubscribe” link in those emails, although we may still send transactional, service, security, marketplace, account, support, or administrative messages.

14.  U.S. State Privacy Rights

California

• Shine the Light law. Pursuant to California Civil Code Section 1798.83, we will not disclose or share your Personal Information with third parties for the purposes of third-party marketing to you without your prior consent.
• Do Not Track Signals. Other than as disclosed in this Policy, the Services do not operate any differently when it receives Do Not Track signals from your internet web browser. Please see the “Do Not Track and Global Privacy Controls” section of this Policy.

 

Nevada

Nevada law permits customers in Nevada to opt-out of the sale of certain kinds of Personal Information. We do not sell your Personal Information to third parties as defined in Nevada law. If you are a Nevada resident and have any questions, you can contact us at edgeuseradmin@ajsllc.com or using any of the contact methods listed below.

 

Your Consumer Rights.

Some U.S. state laws provide consumers with additional rights with respect to their Personal Information (also known as “personal data”), as those terms are defined under those applicable state laws. Such state laws may include, but are not limited to, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Delaware Personal Data Privacy Act, the Indiana Consumer Data Protection Act, the Iowa Consumer Data Protection Act, the Kentucky Consumer Data Protection Act, the Maryland Online Data Privacy Act, the Minnesota Consumer Data Privacy Act, the Montana Consumer Data Privacy Act, the Nebraska Data Privacy Act, the New Hampshire Data Privacy Act, the New Jersey Data Privacy Act, the Oregon Consumer Privacy Act, the Rhode Island Data Transparency and Privacy Protection Act, the Tennessee Information Protection Act, the Texas Data Privacy and Security Act, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the “U.S. State Privacy Laws").
 

You may have rights under applicable U.S. State Privacy Laws. However, Abbott Jewelry Systems, LLC does not currently meet the regulatory thresholds of a “business” or “controller” as defined under U.S. State Privacy Laws. Regardless, all Personal Information will be processed in accordance with this Policy and applicable laws. 

 

Sale/Sharing of Personal Information. We do not knowingly sell or share Personal Information. If we engage in activities that are considered a "sale," "sharing," or targeted advertising under an applicable U.S. State Privacy Laws, we will provide the disclosures and choices required by that law.

 

15.  International Users

If you access the Services from outside the United States, please be aware that we are based in the United States and your information may be processed in the United States or other countries where we or our service providers operate in accordance with this Policy and applicable laws. These countries may have data protection laws that differ from those in your location.

16.  Minor's Privacy

The Services are intended for business users and is not directed to minors. We do not knowingly collect Personal Information from children under 18. Please contact us if you learn or have reason to suspect that a child under the age of eighteen is using the Services. If we learn that we have collected Personal Information from a minor, we will take reasonable steps to delete it.

17.  Do Not Track and Global Privacy Controls

Some browsers offer "Do Not Track" signals. Because there is not a uniform industry standard for responding to Do Not Track signals, our Services may not respond to those signals. Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, in accordance with applicable requirements and our available technical capabilities.

18.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Services after an update means you acknowledge the updated Privacy Policy, except where additional notice or consent is required by law. We may revise the Services at any time without notice. Please check this page frequently for updates.

19.  Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Abbott Jewelry Systems, LLC / The Edge
3 Corporate Drive #215
Shelton, CT 06484
Support Phone: 1-877-844-3343
Email: edgeuseradmin@ajsllc.com
Website(s): https://edgeuser.com, https://www.theedgeforjewelers.com/