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Support Quick Reference Guide

Preparing for Support:

The Edge version you are running (in the lower left corner of The Edge main screen)
A description of the assistance required
Whether the action has been successful in the past
What has changed recently (Edge update, new hardware, etc.)
Level of urgency
The Windows operating system you are running.

Support Hours:

Standard: Monday through Friday 9:00 a.m. to 5:30 p.m. ET.
On-call: Weeknights 5:30 p.m. to 9:30 p.m., Saturdays 10:00 a.m. to 6:00 p.m. ET. You must call 877-844-0002.
Holiday support and schedule changes: Posted on the Newsfeed.

Store Champion:

Pick an individual who will coordinate support contact, questions, and setup and effectively communicate that with your team.

Updated on Fri, 10 Jun 2022 by Angela Chiaravalle

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