Inclement Weather Alert

Please Read

 

Due to inclement weather expected in our area (up to 12" of heavy snow) response times for Support may be longer than usual. The fastest method to receive support during this time is to email Support@ajsllc.com. 

 

💡 This will impact our regular Support hours (9AM - 5:30PM EST), and possibly extend into Emergency Support hours (5:30PM - 9:30PM EST)

 

📦PLEASE NOTE - Our shipping department has also been impacted by this storm. Please anticipate a 1-2 day delay in shipping as we resume normal operations and process outstanding orders.

• If you are experiencing an Edge emergency during regular business hours 9:00AM and 5:30PM EST, please email Support@ajsllc.com, express URGENT in the subject, and provide a brief description along with the best method of contact.
• If you are experiencing an Edge emergency during Emergency Support hours 5:30PM and 9:30PM EST, you will only hear from a technician if you call 1-877-844-0002, press 9 and leave a message with a brief description of the emergency along with the best method of contact.
   

For non-emergencies, please email Support@ajsllc.com. This will create a case with our technicians for follow-up.

For general information on contacting The Edge, please click here. 

 

For a series of self-help options, please visit the newly revamped EdgeUser.com website.

Browse our extensive knowledge base, or search your questions! Either option will bring you to our large collection of how-to documents/articles, troubleshooting guides, tutorial videos, and a community message board to network with other professionals from your industry.

 

Department Emails:

Administrative:  admin@ajsllc.com

Customer Service:  service@ajsllc.com

Sales:  sales@ajsllc.com

Support:  support@ajsllc.com

Training:  training@ajsllc.com

 

Abbott Jewelry Systems, Inc.

Makers of The Edge®

3 Corporate Drive #215

Shelton, CT 06484

1-855-TRY-EDGE

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