Troubleshooting GoDEX Tag Printers


Problem

Resolution

Error Opening Port.  

Windows lost connection with the printer. It may have lost power or been disconnected.

  • Check the cables.
  • Otherwise, it must be reconfigured:
  1. Open The Edge and go to Administrative ► Configuration ► Tag Printer 1 Settings ► Port Number and expand that option.**
  2. Select Test Ports and select your printer or the USB port the printer is attached to from the list.  Notice that unavailable ports are grayed-out, making your choice easier.

Red light appears after print or calibration. 

Tags or ribbon are not loaded correctly.

  • Check to make sure tags and ribbon are properly loaded.

The ribbon sticks to tags.

Tags or ribbon are not loaded correctly.

  • Check to make sure the ribbon is installed correctly.
  • Unroll the ribbon a few inches and roll it back up.
  • Unroll the tag roll a few inches and roll it back up.

Tags are skipping or not ejecting properly.

Configuration settings are not correct for the tag type.

  • Adjust Center Adjustment and Tag Stop Position settings for this printer in The Edge Configuration window.  Recommended settings are as follows.**

The printing quality is poor.

Configuration settings are not correct for the printer type.

  • Increase the burn setting in The Edge Configuration window.  Default is 15.  The higher the value, the darker the print.  We recommend adjusting in increments of 5.**

 

Updated on Wed, 21 Jul 2021 by Angela Chiaravalle

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