Determining When to Update
Read the release notes before installing an update. These are available through The Edge internal Newsfeed and can also be found on the Downloads page on www.edgeuser.com. Release notes are provided for each update.
- The update must be installed at all stores. Attempting to synchronize stores running different versions will result in data errors and could potentially cause data loss.
- Consider the number of workstations you have. The update must be installed on each.
- You will not be able to use The Edge while the update runs. The server will perform the database upgrade which could take a considerable amount of time depending on the size of your database.
- There is always the chance that a new release introduces a bug that requires a hotfix. If it takes a considerable amount of time for you to update, you may want to wait a week or two after release before installing the latest version.
- We encourage you to read all the release notes starting from the first version higher than the one you are presently running. You can see the version in the lower left corner of The Edge main screen. Current and past release notes are available under the Previous Releases section on the Downloads page of EdgeUser.com.
FAQ
Q: Can I update on my own?
A: Yes, and we encourage it. If you are comfortable installing software on your own, then you should proceed. We will assist if you run into problems.
Q: Can I schedule an appointment with Support to install the update for me?
A: Yes. Because updates may require hotfixes in the immediate days following the release, we prefer to wait until the version has been installed on many stores and is running in a very stable manner.
Q: If I skip an update, do I need to install all past updates in order?
A: Not usually. When you install the latest version, you automatically install all previously included features and fixes. The Edge will notify you if special upgrade steps are necessary; this is only an issue if major updates were missed.