Support - Holiday Hours

Support Notice

Support
Holiday Hours

The office will be closed Monday 9/7 in observance of Labor Day. Saturday emergency support is available 9/5 from 10AM to 6PM ET.

Office hours

Saturday Emergency Support

Saturday, September 5

10AM to 6PM ET

Office Closed

Monday, September 7

Our office will be closed in observance of Labor Day.

Support Resumes

Tuesday, September 8

9AM ET

Support will resume at the start of normal business hours.

Important

There will be NO Emergency Support available on Monday, 9/7.

If your system becomes inoperable during Saturday hours (10AM to 6PM ET), please call 877-844-0002 and press 9 to leave a detailed message for the on call technician who will return your call.

More Information on Contacting Support

Thank you for your continued partnership and support.

Self-Help

Answers while we are out

For a series of self-help options, visit the EdgeUser.com website. Browse the knowledge base or search your questions.

How-to documents and articles
Troubleshooting guides
Tutorial videos
A community message board to network with other professionals from your industry

Visit EdgeUser.com

The Edge

Launched in 2002, the Edge's all-in-one retail jewelry solution powers thousands of stores around the world.

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