Introduction

Along with Montage Jewelry Care, The Edge has integrated jewelry care programs for you to offer your customers at point of sale.  The true beauty of these programs is that there is no up-front cost to you.

Program Coverage

Programs are offered by type of merchandise:  jewelry and watch.  Note that The Edge offers associated plans based on the item’s category.  See the section entitled Care Plan Category Options.  For more about working with categories, see Categories under the Inventory section of the EdgeUser knowledgebase:
(https://edgeuser.com/Knowledge/Knowledge-Base/inventory-categories).

Coverage may include services such as those described in the sections that follow:

Jewelry Care

Repair or replacement coverage due to accidental damage occurring during normal wear:

•    One-time replacement per stone(s)
•    Repair or one-time replacement of each cracked or chipped stone(s)
•    Center stone coverage included in the Lifetime plan only
•    AND MORE!

Watch Care

Repair or replacement coverage due to accidental damage occurring during normal wear:

•    Broken clasp or links in metal bands
•    Broken stem/crown
•    Damage to case or bezel
•    Scratched or broken crystal
•    AND MORE!

Program Terms

Available program terms break down as follows:  

Licensing

Here's how to get started:

1.    Contact The Edge Customer Service team at service@ajsllc.com or Montage Jewelry Care Sales Support at info@montagejewelrycare.com
2.    You’ll be licensed by one of The Edge’s care plan partners, in this case, Montage.
3.    Your Edge license will be updated to show your enrollment and the programs you wish to offer your customers.  Care plans are tied to the store license, but there is a flag at the account level. 
4.    After you have set up your account with the care plan partner, The Edge Customer Service team will update your license and send it to you.  Install your license and reboot The Edge.

NOTE:  It is through the license information that Montage will bill you for the cost of the plans.

Partner Contact Information

Montage will provide you with access to a portal where you can view activity and make claims for repair reimbursement.