Hidden Contacts is a feature designed to protect the privacy of your VIP customers by hiding their contact methods throughout The Edge. Contact methods for these customers, such as phone number, email, and home address, will be hidden from reports, receipts, lists, and more.
Setting up your customers with Hidden Contacts is quick and easy, as it requires nothing more than setting specific Associate Permissions and checking a box on the customer record itself.
NOTE: Customers setup as “Hidden” will be unable to receive ANY notifications from Edge, as marking them this way automatically disables notifications. This includes Repair notifications, Podium reviews, and Occasions texting.