A collection of Frequently Asked Questions regarding the Reward/Referral Program in Edge.

What if somebody returns an item?

If the item was bought with rewards, the rewards points will be returned to the rewards card of the customer returning the item.
If the item earned rewards, the rewards will be removed from the card they were awarded to.

What if I void a sale?

Whatever effect the sale had on rewards will be undone.

How does redeeming a reward affect commissions?

Not at all.  The selling associate will get the same commission as if no rewards were redeemed.  However, that line on the commission report will be flagged with an "R" for rewards so that you can make an adjustment if you want.

Can purchase rewards be accumulated and redeemed on the same sale?

No. Redeeming rewards on a sale excludes that sale from accumulating any purchase rewards.  However, referrer awards will accrue for that referring customer, if applicable.