Testing Scanner
- Go to Point of Sale (POS).
- Scan any item tag. The item should appear on the sale without the need to press any buttons.
Troubleshooting Scanner
Refer to the chart below for the most common issues seen when working with barcode scanners, with steps on how to resolve:
| Problem |
Resolution |
| Device not responding |
Verify your device is still being detected by Windows. You can verify this by again going to the Windows icon on the bottom left of your screen and navigating to your Control Panel, then going to Devices and Printers. The barcode scanner should be listed with your devices.
- If your device is NOT listed, unplug the scanner, and plug it into a different USB port and check connectivity again.
|
| Barcodes do not scan |
To find out where the error is, open Notepad on the computer and scan a barcode off a random item such a water bottle. It should display the barcode number within Notepad.
- If it does, then the scanner is functioning, and it is likely a print issue with the barcode itself. Try reprinting the barcode.
- If it does not, reprogram the scanner.*
|
| Repair envelope data goes to wrong field |
Reprogram the scanner.* |
| Service envelopes scan correctly, but item tags do not |
Reprogram the scanner.* If you are unable to scan the barcode at all even after trying various heights and angles, then this is an issue with the printed barcode try the following fixes.
- Try a different category.
- Verify the tag is clear and not spotty, blotched, or other issues of poor printing quality. Try re-printing this tag.
- If you have never been able to scan a tag easily or this is your first time trying, you may need to adjust the tag layout as well. Try adjusting the tag layout or increasing the barcode font size from 22-26 until you are able to scan this tag. You may need to copy this edited layout between all categories and reprint the tags.
|
More help with tags can be found in these videos: