The No Sale Tracking button indicates that a customer was served, but no sale is to be recorded. Associates will be required to key in their IDs and passwords so the information can be included in the attendance report. Such an action can take place during another associate’s activity without interfering the sale.
This information is reported on the Attendance Report found under Management > Staff > Attendance. Specifically, the # No Sales column indicates how many customers the associate assisted, but did not sell.