If a repair has not yet been marked as done and/or picked up, adjustments can be made through the Edit screen. See Repair Edit for more information.
It is possible to "un-done" a repair allowing you to edit it, but this is not available after the repair has been picked up.
There may be times when you do need to make adjustments to a picked up repair. For example, a customer could come to pick up a repair and then decide they wanted a little additional work done while they waited. Or, perhaps a customer is dissatisfied with the results and you decide to refund some, or all, of the money paid.
To adjust a repair:
- Go to POS and look up the customer, then click the Return / Adjust button. The Return / Adjust window will appear showing a list of purchased items as well as picked up jobs.
You can use the checkboxes at the top to filter what types of transactions are displayed.
- Find the picked up repair you wish to adjust and double click on it. The Adjust Repair window will appear.
- Use the Adjustment Reason drop-down at the bottom to select why a change is being made. There is a System List that controls the available choices. Then, use the Adjustment Description field to elaborate on the reason.
- Make your desired changes. You can add additional tasks if necessary or adjust pricing on any existing tasks. If this is a full refund you can utilize the Set All To Zero button.
NOTE: Any field you change will be highlighted in yellow.
In this example the labor charge was reduced from $75 to $50; notice the changed amounts are highlighted in yellow and the totals in the bottom right now reflect the adjustment.
- Save your adjustment and proceed with completing the transaction normally.
NOTES:
- Both the adjustment reason and description will appear on the customer's receipt.
- You can undo an adjustment in any field by right clicking on it and selecting Original Value. Or, to undo all adjustments, use the Revert button.