To remove the Gift Certificate balances:
- Pull up the customer attached to the Gift Certificate in POS.
NOTE: You may instead choose to use the store's account, if you are clearing them all at once, or continue with the specific recipient of the Gift Certificate if clearing them one at a time.
2. Next, you will process each Gift Certificate as a Tender at POS by entering the GC#.
3. Add a MISC charge to the sale to offset the final Tender amount.
4. Then close the sale out.
You can add a new MISC charge specifically for clearing Gift Certificate balances under Administrative > Misc Sale Lines if you do not already have one for this purpose, and then you may choose to mark it inactive afterwards if you like.