The Ticket Parameter error message received when is a problem where permissions to update QB has been lost.
The most common solution to this as listed on Intuit's website is to Rebuild the QB Company File, with detailed steps on doing so listed below. In addition to rebuilding the QB company file, we also have included instructions on how to compact the EDGE database, as this may help as well.
First Steps to Resolve Error Message
REBUILD THE QB COMPANY FILE
First, make sure everyone is out of QuickBooks.
Then in QuickBooks:
- Click File > Utilities > Rebuild Data
- Click File > Utilities > Verify Data
COMPACT THE EDGE DATABASE
- Get everyone out of The EDGE.
- Go to the server and open The EDGE.
- Click File > Compact Database.
- Wait for the Done box.
NOTE: DO NOT interrupt this process. It may take several minutes to complete which is normal. While it may look frozen, it is not.
If the QuickBooks Error - "Ticket Parameter is Invalid" persists after rebuilding the QB Company File and Compacting the EDGE database, a more aggressive approach may be needed to resolve it for good.
Here are two additional methods that have proven successful: Reset the Integrated Applications and/or Uninstall/Reinstall QB.
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To Remove / Reset the EDGE Updater permission in the QB Company file:
• Open QB File in single user mode:
Click EDIT > PREFERENCES > Integrated Applications
Click COMPANY PROFILES
Click and REMOVE the EDGE UPDATER
• In EDGE:
Click ADMIN > QB > SETUP QB INTEGRATION
Click the drop down for POS CUSTOMER, which should trigger QB to ask for permission
Click the QB Box that will be blinking
Choose ALLOW, as logged in as "admin" (regardless of how you normally login)
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And the LAST resort option:
Uninstall/Reinstall QuickBooks completely.
Further Assistance for Error Message
If you are still seeing this SAME error message after following the steps outlined above, please contact The Edge Support Team at support@ajsllc.com for further assistance. You may also email directly from the Edge Error message by clicking on the Email button.
Please include a detailed description of the steps you were taking at the time this error message occurred. Also make note if the error message has changed after following these steps, and if so, please email in the NEW error message with details.
In addition to these details, please also include the version of Edge you are running, which can be found at the bottom left hand side of the main Edge screen.