The Referrals tab will only appear if you have referrals enabled and when the customer has referral cards to hand out.
Fields and options in the Referrals tab include:
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Active Cards
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The number of active cards the customer has to hand out to friends and family.
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Referrals that Came In
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The number of new customers who came in to use the referring customer’s cards.
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Cards that Paid Out
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The number referral cards that generated a reward credit.
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Total Earned
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The amount the referring customer earned in referral bonus money.
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For more on working with rewards and referrals, see the section entitled Rewards/Referral Program.