In The Edge, Special Orders are a three-part process:
- Initial intake at Point of Sale (POS).
- Receiving special order merchandise into inventory and matching it to the open order.
- Final pickup at Point of Sale (POS).
Steps 1 and 3 are common customer service activities and detailed in the sections entitled Special Order Intake and Special Order Pickup. Step number 2 is detailed in the section entitled Receiving Special Order Inventory.
Please NOTE when working with Special Orders:
- Special Orders are not recorded as sales until time of pickup.
- Commission is not rewarded on a Special Order until pickup.
- Special Orders cannot be picked up until they are filled (readied for pickup).
- When you attempt to pick up a Special Order but the pickup button is not lit, this is because the order has not been filled with an item.
- Inventory ordered as part of a Special Order is treated differently as it pertains to the aging process and the Levels feature. For example, a Special Order item is often in your possession for a short period of time until it is picked up. This should not be confused with being a fast-seller.