If you encounter this error message after an update, or upon initial usage of your camera after installation, please follow the steps below for resolution.
First Steps to Resolve Error Message
Be sure the camera is plugged directly into the computer and not a USB hub.
Unplug the camera, then plug it into a different USB port.
Now try to take picture with it plugged into the alternate USB port.
Click Administrative > Configuration and select Current from the Camera Driver menu.
NOTE: You will need to restart The Edge for this change to take effect. Do so now.
Once Edge has rebooted, click Administrative > Select Photo Device and choose your camera.
Further Assistance for Error Message
If you are still seeing this SAME error message after following the steps outlined above, please contact The Edge Support Team at support@ajsllc.com for further assistance. You may also email directly from the Edge Error message by clicking on the Email button.
Please include a detailed description of the steps you were taking at the time this error message occurred. Also make note if the error message has changed after following these steps, and if so, please email in the NEW error message with details.
In addition to these details, please also include the version of Edge you are running, which can be found at the bottom left hand side of the main Edge screen.