This error message typically means there is a MISSING RETAIL on one of the items on the report you were running at the time the error message occurred.
First Steps to Resolve Error Message
As a first step in bypassing this error message, you will follow the steps below:
- Navigate to Inventory > Items > Find - then input the same criteria you did for the report you were attempting to run when the error occurred and push OK.
- You will then SORT the resulting list of items by the Retail Price column, and fill in any of the items which are missing a price.
- Once you have filled in all of the missing prices, you will return to the report you were running at the time the error message occurred and run the report again.
NOTE: To quickly rerun your report with the same criteria, click Presets > Most Recent Settings - which will automatically fill in the search criteria entered the last time running this report.
Further Assistance for Error Message
If you are still seeing this SAME error message after following the steps outlined above, please contact The Edge Support Team at support@ajsllc.com for further assistance. You may also email directly from the Edge Error message by clicking on the Email button.
Please include a detailed description of the report you were trying to run, and also the steps you were taking at the time this error message occurred. Also make note if the error message has changed after following these steps, and if so, please email in the NEW error message with details.
In addition to these details, please also include the version of Edge you are running, which can be found at the bottom left hand side of the main Edge screen.